Watch video here: https://air.mozilla.org/7-lessons-from-mozilla/
What follows are the notes I took during John Lilly’s talk. I left them unedited and for now will let them be, without drawing conclusions.
7 insights, 9 problems
“internet to be better and people to patriciate”
“take an interest, act, and make the world the way they want”
Not so insightful insights..
1. Superior products matter
-produces that don’t suck
-without excellent experience & utility, the rest is meaningless –
2. Push (most) decision-making to the edges
-let the people who code make decisions
-chords “half chaos, half order:”
1. distributed decision-making
2. nodal authority
3. ways to route around
lots of decision making, notes with authority to make the decisions
highly robust and scaleable, don’t need central leaders
1. high agreement on core values – make internet good and participatory
2. decision-making rests with module owners –
3. groups have distinct ways of working
4. many decisions-makers outside the “official” organization
5. communication is central
3. Communication will happen in every possible way (so make sure it’s reusable)
-people will communicate in useful ways and ignore non useful
-product plans in wikis, blogs, other peoples’ blogs
-where is the conversation? all over
-buzilla, irc, newsgroups, videoconference
-without face-to-face it’s hard to build relationships
-how do you make conversation reusable?
-how do you make video reusable?
4. Make it easy for your community to do the important things
-Spread Firefox, QMO, Support Mozilla
-How compete with other companies. Not be them (apple, google), be us. Somethings are really hard for us, like changing a menu item, some things are really easy for us, like shipping in 73 languages – we know how to do it
^Walt Mossberg: Why volunteers not experts?
Mitchell Baker: How much software in the world do you think is outstanding?
Mossberg: Not very much, most of it is crap
Mitchell: All of that is done by paid experts of big companies
^Later, We do have experts, just because not paid doesn’t mean they are not experts. Clear and deep expertise that is priceless – can’t pay any amount of money for.
-make it easy to help others do more
5. surprise is overrated
-surprise is the opposite of engagement
^get people to change their own web, not sit back and be surprised by it
-goal: increase surfaces of engagement circles
^growing inner circle, everyone should feel included
6. Communities are not markets: members are citizens
-citizens are more than consumers, more than bystanders, more than stakeholders
-They are us. We are them.
– there isn’t employees, not employees > think of everyone as citizens
^fewer decisions based on employment more decisions based on merit
– the best citizens challenge the status quo, propose improvements and make the conversation richer
^pain in the asses and bug you on things that suck and know what has to change
-they don’t just make the product better. They make them what they are.
7. The key is the art of figuring out whether & how to apply each of these ideas
-generic rules, figure out which is important to your community
-experiments, measure things you can
1. Engaged citizens are noisy
-they have a lot of opinions, everyone thinks different things
-contributor: third stuff we are already doing but he didn’t know, third who cares, third spot on!
-they help products & technology & organization make hard decisions in the right way
2. At scale, there are no maps
-aren’t many people to ask at scale
-key is defining what you care about, and how to measure it and how to communicate litmus tests
Projected web/technology problems
-everyone is trying to build a closed stack
Glory of web/technology
-on the web, you don’t have to ask permission
commercial vs nonprofit open source
-leave it to market vs leave it to the people
-don’t care if you use our products, just want you to make your own decision
-Chrome reactions Sept 3rd (2009?) on blog
^Chrome made us better
-we rely on nerd phenomenon to educate people
-make a great product that people decide to use and throw of the chains off the other stuff
answer to Matt Mullenweg’s question at the end
-people in authority should ask what to do more often