Impactful People from 5+ Years at Lyft: What I Learned Watching the Company Grow from 300 to 5,000 Employees

Reflecting on what I learned from a few of many genuinely kind and caring people who taught me so much at Lyft. Read the full post on Medium ->

Save Money & Offer a Better Experience — It Can Be Done

Profit making and good user experience do not need to be at odds. At Lyft, we found a way to reduce our costs AND provide a measurably improved customer service experience by enhancing our automation in support ticket handling. Read the full post on Lyft's Engineering blog on Medium ->