How we researched and rearchitected our support tech at Lyft to enable our future support experience. Read the full post on Medium -> https://eng.lyft.com/move-thoughtfully-and-dont-be-afraid-to-change-things-ab9fc4fd0cf2
Today during a video conference meeting at work I found myself getting really strong non-verbal cues from all of the people in the meeting. There were small nuances to people’s body language that allowed me to often understand how they received what was being said, read more into what they were saying and get a […]
Saw this the other day. It needs its own post.
We have all grown up with structured short-term reward systems. This continues throughout life. “As we entered the workforce, the good grade, became the paycheck, the recognition, and potential for raise or bonus…The rewards system of the tradition workplace keeps us on track, in line with deadlines” These rewards feel good, that is why we […]
Yesterday I found myself clicking through to someone’s Facebook profile I had never met just to “stalk” them and see a bit about who they are. As I arrived at their Facebook profile with feelings of disgust for clicking through to their profile in the first place, I stopped myself from doing anything more than […]