I currently work as a tech lead at Lyft. I’m trained as a full stack software engineer and build both internal and external facing products. The biggest projects I’ve led were rebuilding Lyft’s support systems and launching Lyft’s car rental product.
Formerly I worked on the Growth Marketing team. In this role I mixed coding, data analytics, and marketing program design to grow the number of users and increase the activity of users engaged with Lyft. I learned about how to manage a dual sided marketplace. I worked cross-functionally with product, engineering, and brand teams to build both single use and automated engagement campaigns.
Writings Related to Lyft
Move Thoughtfully and Don’t Be Afraid to Change Things
How we researched and rearchitected our support tech at Lyft to enable our future support experience. Read the full post on Lyft’s Engineering blog on Medium ->
Save Money & Offer a Better Experience — It Can Be Done
Profit making and good user experience do not need to be at odds. At Lyft, we found a way to reduce our costs AND provide a measurably improved customer service experience by enhancing our automation in support ticket handling. Read the full post on Lyft’s Engineering blog on Medium ->
Building for the End-User
When engineers know why are they building what they are building and who are they building it for, they make better engineering decisions, the work is more interesting, and it improves the overall product experience. Read the full post on Lyft’s Engineering blog on Medium ->