Profit making and good user experience do not need to be at odds. At Lyft, we found a way to reduce our costs AND provide a measurably improved customer service experience by enhancing our automation in support ticket handling. Read the full post on Lyft’s Engineering blog on Medium -> https://eng.lyft.com/save-money-offer-a-better-experience-it-can-be-done-2f3cdbc66c42
Tag Archives: Lyft
Building for the End-User
When engineers know why are they building what they are building and who are they building it for, they make better engineering decisions, the work is more interesting, and it improves the overall product experience. Read the full post on Lyft’s Engineering blog on Medium -> https://eng.lyft.com/building-for-the-end-user-93c9f3a4c7df
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